Case Study


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Key details


  • Challenge

    The cryptocurrency firm faced the challenge of efficiently addressing user queries related to their whitepaper, which contained intricate definitions, mathematical formulas, and logic. They needed an automated solution to provide accurate and consistent answers while maintaining transparency and catering to their global user base.

  • Approach

    Intellekt AI developed a tailored chatbot solution that utilized natural language processing (NLP) techniques to understand and answer questions based on the cryptocurrency firm's whitepaper. The chatbot was trained on the whitepaper's content, allowing it to comprehend the specific language, terminologies, and mathematical concepts used within the document.

    The chatbot's architecture was designed to provide detailed explanations by referencing the relevant sections of the whitepaper when generating answers. This ensured transparency and built user trust by clearly indicating the source of information. Additionally, the chatbot was programmed to be multilingual, supporting 15 widely spoken languages, including Spanish, German, and others, to cater to their diverse user base.

    Integration was done seamlessly by embedding the chatbot on the firm's website and its Telegram channels. To enhance its capabilities, the chatbot was built to be flexible, and capable of utilizing state-of-the-art models such as ChatGPT from OpenAI and other open-source NLP models.

  • Goal

    The goal was to develop a customized chatbot solution that could automate customer support and provide accurate, transparent, and multilingual answers based on the firm's whitepaper. The aim was to enhance user experience, improve response times, and foster customer engagement and satisfaction.

  • Outcome

    Intellekt AI's customized chatbot proved to be a game-changer for the cryptocurrency firm. The chatbot successfully addressed user queries by leveraging its understanding of the whitepaper's content and complex concepts. It generated informative responses while providing transparency by referencing the specific sections of the whitepaper used as a basis for the answer.

    The multilingual capability of the chatbot enhanced user experience, allowing the firm to effectively communicate with their global user base. Users could ask questions and receive answers in their preferred language, further enhancing engagement and satisfaction.

    By integrating the chatbot on their website and Telegram channels, the firm experienced improved customer support, reduced response times, and increased operational efficiency. The flexibility of the chatbot architecture, enabling the use of advanced models like ChatGPT, empowered the firm to stay at the forefront of AI advancements and continuously enhance the chatbot's capabilities.



Discover how Intellekt AI developed a customized chatbot for a cryptocurrency firm, revolutionizing customer support by automatically answering questions based on their whitepaper. The multilingual chatbot is capable of understanding complex concepts, generating informative responses, and referencing specific sections of the whitepaper to provide transparent explanations.


Technologies used


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